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My EasyLogin isn't working. I can't get into a database. What do I do?

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If your EasyLogin is not working for Canvas, SIS, and your college email or you do not remember your password: 

  • Change your password yourself by clicking on the Change your password link in the Student Online Services section of the Current Student Resources webpage and then click on Reset Password; supply your EasyLogin Username and answer your security questions.  
  • Or if you are not successful, visit the IT Helpdesk located in the Library/Learning Commons, call the Helpdesk at (603) 206-8080 or open a help desk ticket using the https://www.mccnh.edu/helpdesk webpage.

If your EasyLogin works for Canvas, SIS and your college email and you are only having a problem accessing library resources:

  • Try clearing your "cache" in your browser (ctrl-shift-del on windows -- command-shift-del on mac) OR try a different browser
    • If those commands don't work look for instruction at https://clear-my-cache.com    
    • Pro tip: you might have to close the browser after you clear your cache and reopen)
    • This can sometimes help with Canvas access errors, too
    • If you take classes at more than one NH community college, try using a different browser for each library
  • Try waiting a few minutes and trying again.
  • If that doesn't help, please contact the library in any of the ways listed on this page.
    • Please take a screen shot  or photo of the error you are getting to help identify the problem.
    • Also let us know if you're registered for classes at any other NH community college
  • You can also chat with a librarian 24/7 and we'll do our best to send you PDFs of articles if you are on a tight deadline. Click the Chat With Us button on this page.