Frequently Asked Questions

Find what you need in our searchable FAQ.

My EasyLogin isn't working. I can't get into a database. What do I do?

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If your EasyLogin is not working for Canvas, SIS, and your college email or you do not remember your password:

Change your password yourself by clicking on the Change your password link in the Student Online Services section of the Current Student Resources webpage and then click on Reset Password; supply your EasyLogin Username and answer your security questions.
Or if you are not successful, visit the IT Helpdesk located in the Library/Learning Commons, call the Helpdesk at (603) 206-8080 or open a help desk ticket using the https://www.mccnh.edu/helpdesk webpage.

If your EasyLogin works for Canvas, SIS and your college email and you are only having a problem accessing library resources:

Try clearing your "cache" in your browser (ctrl-shift-del on windows -- command-shift-del on mac) OR try a different browser
- If those commands don't work look for instruction at https://clear-my-cache.com
- Pro tip: you might have to close the browser after you clear your cache and reopen)
- This can sometimes help with Canvas access errors, too
- If you take classes at more than one NH community college, try using a different browser for each library
Try waiting a few minutes and trying again.
If that doesn't help, please contact the library in any of the ways listed on this page.
- Please take a screen shot or photo of the error you are getting to help identify the problem.
- Also let us know if you're registered for classes at any other NH community college
You can also chat with a librarian 24/7 and we'll do our best to send you PDFs of articles if you are on a tight deadline. Click the Chat With Us button on this page.

Can someone proofread my paper or essay?

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Please make appointment with a tutor in Navigate. You can also have a paper review through Brainfuse online tutoring. Brainfuse is free for students.

To access Brainfuse Online Tutoring:

Sign in to Canvas
Go to any course
Click on 24/7 Tutoring in the left hand side menu.

I have heard that students can use Microsoft Office at home for free. How do I get access?

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Log into your MCC student e-mail. Click on the App Launcher button in the upper left-hand corner.

From here you can use one of the cloud-based Office apps or continue on to install the apps on your computer. To install an app, click on More apps.

On the next page, click on the Install Apps button, then select Microsoft 365 apps.

I need to talk to a librarian for my FYE class. How do I go about that?

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To talk to a librarian you can contact us several different ways

Call us at (603) 206-8150
Text us at (351) 277-0090
Email mcclibrary@ccsnh.edu
Chat with us online: http://bit.ly/mcclibchat
Make an appointment with a librarian in Navigate.
Drop-in during library hours

What are the Library's business hours?

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Current hours are always posted in a box on the side of the Library homepage.

What is my EasyLogin?

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Your EasyLogin username is the same one you use for Canvas, SIS, your college email and printing from college computers. If you have trouble logging in, please contact the IT Help Desk at 603-206-8080 or email mccitsupport@ccsnh.edu.

I'm a nursing major. How do I find articles by nurse authors?

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There is no single way, but here are some tips (the video above shows tips 1 and 3, step-by-step):

1. You can add

AND nurs*

to your keyword search in any of our databases or MCC Library OneSearch. This will look for some form of the word nurse in the title, abstract, and subject tags of the articles.

2. You can choose "advanced search" in EBSCO databases (including OneSearch, the PICO search box, and CINAHL) and find options to check off for nursing. In CINAHL you can choose nursing under Journal Subset and you can check "Any author is a nurse," a box just above the Journal Subset box. In other databases you can choose Nursing and Allied Health as a discipline.

Please ask a librarian if you need help with these strategies.

Also, see our Nursing and PICO research guides.

I've followed the instructions for off-campus access, and it still doesn't work. I can't get into Canvas. Help!

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Try clearing your cache (go to history and look for clear cache or try these shortcuts: on a Microsoft OS computer, simultaneously pressing <CTRL> <SHIFT> <DELETE> on a Mac, simultaneously pressing <CMD><SHIFT><DELETE>. You may also try closing and reopening your internet browser, using a private browser session, or using a different browser. If those don’t work, then contact MCC help desk by emailing MCC Help Desk or calling 603-206-8080.

How do I log onto the college Wi-Fi?

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MCC offers free Wi-Fi via one of two networks... one for students, faculty & staff which requires EasyLogin credentials and another for guests.

How do I format the citations in the work cited or references section of my paper?

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Check out our resource guide on Citing Sources.

How can I find articles for my research paper?

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Check out our online resource guide Getting Started with Research. We also have many course-specific research guides, including ENGL110/110x-College Composition.

How do I access databases?

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You can access the databases a couple of different ways. To search all of the library's holdings (including print books and DVDs) go the library homepage and enter your search in the MCC OneSearch Box.

A list of individual databases is also available for browsing and searching here: https://library.mccnh.edu/az.php

Can I access library databases from my home computer?

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A list of Databases can be browsed here. When prompted, please use your EasyLogin to log in to MCC Library e-resources. It is the same one you use for Canvas, SIS, your college email and printing from college computers. If you have trouble logging in, please see these suggestions.

How can I find out which books I need for my classes?

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You can search the MCC Bookstore website. Be sure to have your class schedule available as you will need the course and section numbers to be sure you are getting the correct books.

The library may have a copy of some textbooks for in library use. Occasionally, a book you need is in our regular collection, so also check our catalog.

How can I access NoodleTools?

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NoodleTools is a citation management program that can help you manage your citations, organize your notes, and create your Works Cited or References page. Sign in to NoodleTools or check out the NoodleTools Help Desk for more information. To sign in to NoodleTools use your student email address and password. Your email address is your EasyLogin username followed by @students.ccsnh.edu.

If no citation is available, check out our Citation Style Guide to build your own.

How do I make an appointment with a tutor?

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Please make appointment with a tutor in Navigate.

How do I find a specific database?

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An A to Z list of library databases is available online.